The Untold Collective is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our website or services. We handle your data with the same discretion we apply to every journey we curate.
The Untold Collective is a private luxury travel consultancy operating from the United Arab Emirates. We provide bespoke, private travel services to high-net-worth individuals and corporate clients worldwide.
For all privacy matters, you may contact us at:
The Untold Collective · United Arab Emirates · theuntoldcollective.com
We collect information you provide directly to us and information generated through your use of our website. This may include:
We use your personal information solely to provide and improve our services. Specifically, we use it to:
We do not sell, rent, or trade your personal information to any third party. Ever.
To deliver your travel arrangements, we may share relevant details with trusted service partners, including:
All partners are required to handle your information with the same confidentiality standards we apply. We share only what is strictly necessary to fulfil your request.
We may disclose information when required by UAE law, court order, or regulatory authority, or to protect the rights and safety of The Untold Collective and its clients.
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Specifically:
You may request deletion of your data at any time, subject to our legal retention obligations.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at luxury@theuntoldcollective.com. We will respond within 30 days.
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
All electronic communications containing sensitive travel or personal information are transmitted via encrypted channels. Our service partners are vetted for their security and confidentiality standards.
As a global travel service, your data may be processed in countries outside the UAE, including the EU, UK, and others where our travel partners operate. When this occurs, we ensure appropriate safeguards are in place, including contractual protections consistent with applicable data protection law.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated directly to clients on record. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
We aim to respond to all privacy enquiries within 5 business days.